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28 published articles
Review attendee refund requestsOrganiserLook for Refund beside an attendee with a pending organiser-actionable request.Organiser Money & Check-inSend notices and important updates to attendeesOrganiserWrite a specific update and include the action attendees need to take.Managing & Growing an EventCheck in attendees using the scanner and PINOrganiserChoose QR to scan the attendee's code, or Code to enter it manually.Organiser Money & Check-inWhat is Attend and how does it work?EveryoneAttend brings event discovery, tickets and the social life around an event into one place.Getting Started & Your AccountUnderstand ticket prices and the booking feeAttendeeThe organiser sets each ticket price. Attend currently adds a 3.7% attendee booking fee, displayed before you confirm payment. The checkout total reflects the number of tickets selected and the event's currency.Tickets, Payments & RefundsAdd a venue and locationOrganiserUse the attendee-facing event page and Location Details to verify the venue, address and city. If a final venue is not confirmed, say so clearly rather than publishing a false address.Creating an EventCancel or materially change an eventOrganiserCheck whether the event can still be delivered accurately and safely. Significant changes to date, time, venue, key performers or what was advertised may be treated as material and can make attendees eligible for refunds.Managing & Growing an EventWrite an accurate event title, description and entry rulesOrganiserUse a clear title of up to 100 characters. The description should identify the organiser, event format, main activity and anything an attendee needs to decide whether to book.Creating an EventAdd cover media, profile imagery and a galleryOrganiserAdd optional gallery images or videos that help attendees understand the event.Creating an EventBefore you create an event: organiser responsibilitiesOrganiserKeep the page updated and publish a Notice promptly if attendees need to act.Creating an EventChoose event type, age range and visibilityOrganiserIn Classification, choose the event type that best describes what attendees will experience. Options include club nights, day parties, brunches, concerts, festivals, networking, arts, sport, comedy and screenings. Add a music genre when it is genuinely relevant.Creating an EventCreate and manage sub-eventsOrganiserState whether the parent ticket includes the sub-event or whether a separate ticket is required. Do not assume attendees will understand the relationship from the page layout alone.Managing & Growing an EventCreate free RSVPs or paid ticket tiersOrganiserAdd another ticket only when attendees genuinely need a separate choice. Clear descriptions reduce entry disputes and refund complaints.Creating an EventPreview, publish and edit your eventOrganiserMove back through Event Details, Date & Time, Venue, Classification, Upload Media and Set Tickets. Check the attendee-facing meaning, not only whether each field is filled.Creating an EventRead your Host Dashboard, buyers, sales and insightsOrganiserVery recent sales or refunds can take time to appear. Gross revenue does not automatically subtract every refund, dispute, platform fee or payment cost shown elsewhere. The current dashboard is mainly event-level and does not provide a public attendee CSV export.Managing & Growing an EventSet ticket names, quantities, prices and fee handlingOrganiserThe attendee's separate 3.7% booking fee is still displayed at checkout.Creating an EventBuy tickets for a paid eventAttendeeChoose a tier and quantity, review the full total and complete Attend checkout securely.Tickets, Payments & RefundsCancelled, rescheduled or changed events and entry refusalsAttendeeKnow what to expect when an event is cancelled, changes significantly or a venue refuses entry.Tickets, Payments & RefundsChoose a date or time slot for a multi-session eventAttendeeSelect the exact event occurrence your ticket should cover before completing the booking.Discovering & Attending EventsFind a missing ticket or confirmationAttendeeCheck the correct account, Bookings and payment result before asking Attend to trace the order.Tickets, Payments & RefundsFind events using Home, Timeline and SearchAttendeeBrowse recommended events and search by event, person, location, date or price.Discovering & Attending EventsFind your bookings, tickets, QR codes and ticket statusAttendeeOpen Bookings to see upcoming, ongoing and past events and the QR code for each ticket.Tickets, Payments & RefundsFix a pending or failed paymentAttendeeCheck the transaction and ticket state before trying checkout again or reporting a duplicate charge.Tickets, Payments & RefundsFollow an event or get a ticket: what is the difference?AttendeeFollowing keeps an event in your orbit; a ticket gives you a place and a scannable QR code.Discovering & Attending EventsJoin a private event or respond to an invitationAttendeeAccept an in-app invitation before opening a private event and choosing a ticket.Discovering & Attending EventsRequest a refund and track what happens nextAttendeeStart from the ticket, choose the reason and watch the ticket and email for the outcome.Tickets, Payments & RefundsRSVP to a free eventAttendeeClaim a free place and receive an individual Attend ticket without a payment charge.Tickets, Payments & RefundsWhen can I receive a refund?AttendeeRefunds normally apply to cancellations and some significant changes, not a change of mind.Tickets, Payments & Refunds