Fix a pending or failed payment
Check the transaction and ticket state before trying checkout again or reporting a duplicate charge.
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Check the result first
Wait for checkout to finish and do not refresh while payment is being confirmed.
Open Settings > Bookings to see whether tickets were issued.
Open Settings > Payments to check whether the transaction is pending, succeeded or failed.
Check your bank for a completed charge rather than only a temporary authorisation.
When to try again
If the payment shows failed or expired and no ticket exists, return to the event and try checkout again. Confirm your payment details, available funds and any bank approval request.
If it remains pending, wait before retrying. A bank authorisation can appear before Attend receives final confirmation.
If you may have been charged twice
Do not start another checkout. Save the event name, amount, approximate time and the last four digits of the card, then email Support@Attendit.app. Never send a full card number, security code or online-banking password.
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