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Check in attendees using the scanner and PIN

Share the scanner URL and PIN with trusted door staff, then scan or enter each ticket code once.

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Open Scanner Access

  1. Open the event as its owner and choose the settings icon.

  2. Open Scanner Access to view the Scanner PIN and Scanner URL.

  3. Share both only with trusted check-in staff for that event.

  4. Open the scanner link, enter the PIN and allow camera access for QR scanning.

Validate a ticket

  1. Choose QR to scan the attendee's code, or Code to enter it manually.

  2. For a multi-session event, make sure the correct occurrence is selected.

  3. Read the full result before admitting the attendee.

  4. Do not scan a second time merely because an already-scanned result appears.

Understand results

A ticket can be valid, already scanned, invalid, for the wrong event or occurrence, or unusable because it was refunded, cancelled or the event was cancelled. Resolve identity or entry-condition questions separately from QR validity.

Related articles

Find your bookings, tickets, QR codes and ticket statusAttendeeOpen Bookings to see upcoming, ongoing and past events and the QR code for each ticket.Choose a date or time slot for a multi-session eventAttendeeSelect the exact event occurrence your ticket should cover before completing the booking.Write an accurate event title, description and entry rulesOrganiserTell attendees exactly what is happening, what their ticket includes and what is required for entry.

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