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Organiser

Review attendee refund requests

See eligible change-of-mind requests beside attendees and approve them when you choose to refund.

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Find organiser-actionable requests

  1. Open the event and choose its settings icon.

  2. Open Ticket Information or the event's Attending view.

  3. Look for Refund beside an attendee with a pending organiser-actionable request.

  4. Open the request and review the attendee and ticket context.

Approve carefully

The current organiser interface exposes approval for pending change-of-mind requests. Confirming Approve Refund is final and starts the payment refund process; the amount is accounted for against event funds.

Material-change, scam, legal and enforcement-related cases are assessed by Attend rather than the organiser. The current web organiser screen does not expose a matching rejection action, so do not promise an in-app rejection workflow.

What the attendee sees

Approval is not the same as money arriving instantly. Attend sends a completion email after the payment provider confirms the refund. The original bank may need extra time to show it.

Related articles

Request a refund and track what happens nextAttendeeStart from the ticket, choose the reason and watch the ticket and email for the outcome.When organiser payouts arrive and why they may be heldOrganiserPayouts begin only after the event, refund window and required checks are complete.When can I receive a refund?AttendeeRefunds normally apply to cancellations and some significant changes, not a change of mind.

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