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Attend support

How can we help?

Find answers about events, tickets, refunds, organising and payouts.

I can’t find my ticket Can I get a refund?I’m creating an event Where is my payout?I can’t sign in

Start with what you’re doing

The same Attend account can be an attendee and an organiser.

I’m attending an event Tickets, bookings, private events, payments and refunds.I’m organising an event Creating events, invitations, sales, check-in and payouts.

Popular articles

Find a missing ticket or confirmationAttendeeCheck the correct account, Bookings and payment result before asking Attend to trace the order.When can I receive a refund?AttendeeRefunds normally apply to cancellations and some significant changes, not a change of mind.Create a physical eventOrganiserUse Attend's six-step creation flow to publish a physical event and its tickets.When organiser payouts arrive and why they may be heldOrganiserPayouts begin only after the event, refund window and required checks are complete.Check in attendees using the scanner and PINOrganiserShare the scanner URL and PIN with trusted door staff, then scan or enter each ticket code once.Understand public and private eventsEveryonePublic events are discoverable; private events are limited to the organiser and people they invite.

Browse all help

Seven collections, organised around the job you are trying to complete.

Getting Started & Your Account

Create your account, manage your profile, privacy and sign-in settings.

Discovering & Attending Events

Find events, understand access and get around an Attend event page.

Tickets, Payments & Refunds

Buy tickets, find QR codes and understand payments and refund rights.

Creating an Event

Build an accurate event page, schedule it and set up free or paid tickets.

Managing & Growing an Event

Invite people, publish updates, add content and read event performance.

Organiser Money & Check-in

Understand payouts and refund requests, then check people in at the door.

Safety, Rules & Support

Report problems, understand Attend's rules and get the right kind of help.

Stay safe when getting help

Attend will never ask through an ordinary direct message for your password, full payment-card details, bank-login details or payment to verify an account. Report suspicious messages and contact Support@Attendit.app directly.

Still need help?

Choose the issue so we can keep the right context and send you to the safest route.