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Results for “refund”
22 published articles
When can I receive a refund?AttendeeThe event is cancelled; ticket-price refunds are normally automatic.Tickets, Payments & RefundsReview attendee refund requestsOrganiserLook for Refund beside an attendee with a pending organiser-actionable request.Organiser Money & Check-inRequest a refund and track what happens nextAttendeeOpen the ticket and choose Refund.Tickets, Payments & RefundsCancel or materially change an eventOrganiserCheck whether the event can still be delivered accurately and safely. Significant changes to date, time, venue, key performers or what was advertised may be treated as material and can make attendees eligible for refunds.Managing & Growing an EventWhen organiser payouts arrive and why they may be heldOrganiserAn event ending does not trigger an immediate payout. Attend first waits for the refund window to close and for the event funds, refunds and required checks to clear. After a payout is released, Attend aims to complete it within two to five working days.Organiser Money & Check-inCancelled, rescheduled or changed events and entry refusalsAttendeeTicket sales stop and paid orders are queued for automatic ticket-price refunds. Free ticket holders are notified but have no payment to refund. Watch your account email and original payment method; you normally do not need to submit a separate request.Tickets, Payments & RefundsFind your bookings, tickets, QR codes and ticket statusAttendeeFailed can represent an expired, cancelled or refunded ticket that is not valid for entry.Tickets, Payments & RefundsUnderstand ticket prices and the booking feeAttendeeWhen a refund is approved, Attend refunds the eligible ticket price to the original payment method. The booking fee is normally non-refundable unless the law requires otherwise.Tickets, Payments & RefundsAdd event creditsOrganiserA public credit helps explain who is involved. It does not by itself let that person edit the event, view private host data, manage refunds or scan tickets. Management access is a separate product capability.Managing & Growing an EventCheck in attendees using the scanner and PINOrganiserA ticket can be valid, already scanned, invalid, for the wrong event or occurrence, or unusable because it was refunded, cancelled or the event was cancelled. Resolve identity or entry-condition questions separately from QR validity.Organiser Money & Check-inChoose a date or time slot for a multi-session eventAttendeeDo not assume another session will accept the QR code. Check the event's refund and change information, then contact the organiser or Attend Support before the session starts. A change of mind is not automatically refundable.Discovering & Attending EventsCreate free RSVPs or paid ticket tiersOrganiserAdd another ticket only when attendees genuinely need a separate choice. Clear descriptions reduce entry disputes and refund complaints.Creating an EventPreview, publish and edit your eventOrganiserTicket information is view-only in the current edit journey. Significant changes to date, time, venue, lineup or what was advertised may be material and can create refund rights. If the event can no longer be delivered accurately, use the cancellation flow rather than leaving a misleading page live.Creating an EventRead your Host Dashboard, buyers, sales and insightsOrganiserVery recent sales or refunds can take time to appear. Gross revenue does not automatically subtract every refund, dispute, platform fee or payment cost shown elsewhere. The current dashboard is mainly event-level and does not provide a public attendee CSV export.Managing & Growing an EventSecure, sign out of or delete your accountEveryoneProtect your account, end your current session or ask Attend to delete your account.Getting Started & Your AccountSend notices and important updates to attendeesOrganiserIf you cancel, reschedule or materially change an event, update the event itself and notify attendees promptly. Publishing a notice does not turn a significant change into a non-refundable one.Managing & Growing an EventWhat happens when an account or event is restricted, removed or bannedEveryoneAn organiser payout can be delayed while an event, refund or dispute is reviewed.Safety, Rules & SupportWrite an accurate event title, description and entry rulesOrganiserEdit incorrect information as soon as it is found and publish a Notice when attendees may need to change their plans. A significant date, time, venue, performer or advertised-feature change may create refund rights and should not be hidden in ordinary promotional copy.Creating an EventBuy tickets for a paid eventAttendeeChoose a tier and quantity, review the full total and complete Attend checkout securely.Tickets, Payments & RefundsFind a missing ticket or confirmationAttendeeCheck the correct account, Bookings and payment result before asking Attend to trace the order.Tickets, Payments & RefundsFix a pending or failed paymentAttendeeCheck the transaction and ticket state before trying checkout again or reporting a duplicate charge.Tickets, Payments & RefundsRSVP to a free eventAttendeeClaim a free place and receive an individual Attend ticket without a payment charge.Tickets, Payments & Refunds